OUR POLICIES

ALL APPOINTMENTS MUST BE BOOKED ONLINE OR BY CALLING THE SALON AT 0131-629-2092. OUR ONLINE BOOKING CAN BE FOUND VIA WEBSITE OR SOCIALS.
IF YOU ARE UNSURE OF THE SERVICE, PLEASE CALL THE SALON.
YOU CAN ALSO BOOK ONLINE FOR FREE CONSULTATIONS AND BOOKING IN ALLERGY ALERT TESTS (SKIN TEST PRIOR TO COLOUR).

DO YOU WANT TO COMPLETELY SWITCH OFF WHILE IN THE SALON? LETS’S BE HONEST LIFE IS CRAZY FOR EVERYONE ISN’T IT?

REQUEST A SILENT APPOINTMENT, SIMPLY ADD TO BOOKING NOTES WHEN BOOKING ONLINE OR LET US KNOW ON THE PHONE WHEN BOOKING.
YOUR STYLIST WILL DO A FULL CONSULTATION AND MAKE SURE YOU ARE HAPPY BUT OTHER THAN THAT, JUST SIT BACK, RELAX, AND ENJOY THE SERVICE.

NO SHOW & RESCHEDULING

IF YOU CAN’T MAKE IT TO YOUR APPOINTMENT, WE HAVE A POLICY OF 24 HOUR CANCELATION NOTICE.
ANY CANCELATION OR RESCHEDULING WITHIN 24 HOURS WILL BE CHARGED 50% OF THE SERVICE COST. THIS STANDS THE SAME AS A NO-SHOW FOR YOUR APPOINTMENT.
ANY PAYMENT REQUIRED WILL BE INVOICED TO THE EMAIL WE HAVE ON FILE FOR YOU OR A CARD CHARGE IF WE HOLD THIS ON FILE FOR YOU.

IF YOU ARE GOING TO BE LATE FOR YOUR APPOINTMENT, PLEASE CONTACT THE SALON AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO ACCOMMODATE, BUT IT MAY RESULT IN AN ADJUSTMENT TO YOUR SERVICE OR RESCHEDULING TO ANOTHER DAY.
IF WE HAVE TO RESCHEDULE YOUR APPOINTMENT DUE TO LATE ARRIVAL, IT WILL FALL UNDER THE SAME POLICIES AS LATE CANCELLATION OR NO-SHOW AND WILL BE CHARGED AT 50% OF THE TOTAL SERVICE COST

WE ALWAYS MAINTAIN THE HIGHEST STANDARDS FOR OUR CLIENTS THROUGH OUR SERVICES AND ONGOING EDUCATION. WE WILL DISCUSS YOUR HAIR GOALS AND SET OUT A HAIR JOURNEY IF REQUIRED.
WE WILL BE OPEN AND REALISTIC WITH YOU ABOUT YOUR HAIR JOURNEY AND HOW TO ACHIEVE YOUR HAIR GOALS.
FOLLOWING A SERVICE, IF YOU ARE NOT FULLY SATISFIED, WE ASK THAT YOU CONTACT US WITHIN 7 DAYS OF YOUR SERVICE SO WE CAN DISCUSS AND RECTIFY ANY ISSUES. CLIENT SATISFACTION IS OUR HIGHEST PRIORITY.
FOR THE STYLIST TO ANALYZE ANY HAIR ISSUES YOU MAY HAVE, THE HAIR MUST NOT HAVE BEEN IN ANY WAY SINCE THE STYLIST HAS COMPLETED YOUR SERVICE IN THE SALON.

FOR ALL NEW COLOURS, THE CLIENT MUST COME TO THE SALON TO HAVE A SKIN TEST DONE AT LEAST 48 HOURS PRIOR TO THEIR APPOINTMENT.
YOU MUST ALSO ALWAYS BE RETESTED IF 6 MONTHS HAVE ELAPSED FROM YOUR LAST COLOUR SERVICE IN THE SALON, HAVE USED ANYTHING AT HOME BETWEEN YOUR APPOINTMENTS, OR HAVE HAD A CHANGE IN MEDICAL HISTORY - THIS INCLUDES THE COVID-19 VACCINE.
IF YOU DO NOT COME IN FOR A SKIN TEST AND WE CANNOT PROCEED WITH YOUR SERVICE ON THE DAY BECAUSE THE POLICIES WERE NOT MET, THERE WILL BE A CANCELLATION POLICY CHARGE.

MEMBERSHIPS ARE VALID MONDAY-FRIDAY AND ARE SUBJECT TO AVAILABILITY. BLOW-DRY MEMBERSHIPS ARE NOT AVAILABLE WITH A STYLIST.
MEMBERSHIPS CANNOT BE REDEEMED AGAINST ANOTHER SERVICE, AND THEY ARE NON-TRANSFERRABLE.